You can cancel your order within 24 hours of placing an order for a full refund. Please call or WhatsApp us at +91 9307825653 or write to us at support@talesoftradition.in to request the cancellation. The refund will be reflected in the original mode of payment within 7-10 business days. Once your order is dispatched, it cannot be cancelled.
Returns & Exchanges
Clothing
Each piece shipped by us undergoes a thorough quality check before it is sent out to you. We have made an effort to show the colours of the items as close to reality as possible. However, the colour that appears on the screen of your device may be subject to variations. Due to this, there may be a 5-10% difference in the colour of the item on the screen vs the actual item. Additionally, the characteristics of the natural materials used may present variations in texture and colour. These variations will not be considered defects.
We offer exchanges in sizes for non-discounted items on our website. Free-size/ One-size products do not qualify for an exchange. You can exchange products like Kurtas, Jackets, Sweaters, and Pyjamas only, i.e.; items with a specific size. Your purchase can be exchanged for a different size. We offer size exchange only for the same product, style and colour that you have purchased. In case the size is not available, we shall provide you with a store credit valid for six months from the date of issue.
To avoid a situation where the need for return/exchange arises, we urge you to check the product details and size guide that we have carefully created for each item. If you require any additional help, reach out to our team at support@talesoftradition.in or WhatsApp us at +91 9307825653, before committing to a purchase.
Every order undergoes a thorough quality check before it gets shipped to you. In the odd event that you have received a damaged/defective product, please notify us at support@talesoftradition.in within 2 days of receiving your order.
* Products purchased during sales/discounts are non-returnable and non-refundable.
In case of either a damaged product or a size exchange, please write to support@talesoftradition.in with the subject: RETURNS/EXCHANGE, with the following information:- 1. Order number</br />2. Delivery address 3. Reason for return and in case of a defective/damaged or incorrect product, please send us an image of the item. Our team will review your request and get back to you. Clothing sent to us without a prior email will not be accepted. For all exchanges, we reserve the right to accept or decline your exchange request. Every return or exchange request is treated as an individual case. We unfortunately will not be able to entertain emails or images sent over 2 days after delivery. We request you to ensure that the product is sent back to us in its original unused condition and packaging with its original documents including tags, order invoice, etc. All returns/exchange courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges.
Bags
At this time, all the Hemp Bags sold are final and are not eligible for exchange/ returns. If you have received a damaged/defective product, please notify us at support@talesoftradition.in within 24 hours of receiving your order.
Refund
In case of damaged or defective products, refunds will be initiated through the same mode as the payment within 7 working days. COD Orders are eligible only for store credits against return. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address if there are three failed delivery attempts by our shipping partner and/or if the package is refused by the recipient.
Contact Us
If you have any questions, concerns or requests related to our returns, exchanges and refunds, please contact us at support@talesoftradition.in.
